Terms of Sale
General Terms and Conditions of Sale
Welcome to our fireworks sales website, www.rgconcept.be. These General Terms and Conditions of Sale (GTC) govern the contractual relationship between RGConcept, registered under the number [Registration Number] and located at Rue du Pont de Wandre, 210 4020 Liège, and any individual or legal entity wishing to purchase one or more products offered on the Site. By placing an order, the Customer unreservedly accepts these GTC.
1. Purpose
These GTC define the terms and conditions for the sale of products offered on the Site, including order placement, payment, and in-store pickup. Delivery is not available: the Customer must come to the store to collect their order.
2. Products
The products offered for sale on the Site are fireworks and accessories for both private individuals and professionals. Each product is accompanied by a description and technical information to assist the Customer in making their choice. Warning: Purchasing and using fireworks may be subject to specific regulations. It is the Customer’s responsibility to ensure compliance with applicable laws.
3. Prices
The prices displayed on the Site are in euros (€) and include all applicable taxes (VAT). The price applied to the order is the one displayed at the time of validation. The company reserves the right to modify its prices at any time. Price changes do not affect orders already confirmed and paid for by the Customer.
4. Order
To place an order, the Customer must:
- Select the desired products and add them to their cart.
- Review their cart and order details.
- Confirm the order and accept these GTC.
- Pay for their order online through the available payment methods.
Order validation constitutes acceptance of these GTC. A confirmation email summarizing the order details will be sent to the Customer.
5. Payment
The order must be paid for exclusively online, using the secure payment methods available on the Site (credit card, etc.). Full payment is required for the order to be processed. If payment is declined, the order will be canceled.
6. In-Store Pickup
Pickup Details:
No delivery is offered on our Site. The Customer must pick up their order in our store at the following address: Rue du Pont de Wandre, 210 4020 Liège.
No delivery is offered on our Site. The Customer must pick up their order in our store at the following address: Rue du Pont de Wandre, 210 4020 Liège.
Pickup Timeline:
Once payment is confirmed, the order will be available for pickup in the store. The Customer will be notified by email when their order is ready.
Once payment is confirmed, the order will be available for pickup in the store. The Customer will be notified by email when their order is ready.
Required Documents:
When picking up the order, the Customer must present an ID and the order confirmation email.
When picking up the order, the Customer must present an ID and the order confirmation email.
Pickup Hours:
Orders can be picked up during store opening hours.
Orders can be picked up during store opening hours.
7. Right of Withdrawal
According to legal provisions, the Customer has no right of withdrawal after picking up the order in-store.
Exercising the Right of Withdrawal:
To exercise this right, the Customer must notify their intent to withdraw by contacting customer service via email at [Email Address] or by mail at [Postal Address]. Products must be returned in their original and complete condition.
To exercise this right, the Customer must notify their intent to withdraw by contacting customer service via email at [Email Address] or by mail at [Postal Address]. Products must be returned in their original and complete condition.
Refund:
In case of withdrawal, a refund will be issued within 14 days of receipt of returned products, using the same payment method as the initial order.
In case of withdrawal, a refund will be issued within 14 days of receipt of returned products, using the same payment method as the initial order.
8. Liability and Warranties
The products sold on the Site comply with current regulations and are offered subject to availability. In case of defects or non-conformity of products, the Customer may contact customer service to obtain an exchange or a refund. Warning: Fireworks must be used carefully and in compliance with safety instructions. The company assumes no responsibility for improper use of products.
9. Personal Data Protection
Personal information collected on the Site is processed in accordance with our Privacy Policy [Link to Privacy Policy]. The Customer has rights to access, correct, and delete their personal data, which they can exercise by contacting customer service.
10. Modification of the GTC
The company reserves the right to modify these GTC at any time. Changes will apply upon their posting on the Site, except for orders already confirmed by the Customer.
11. Governing Law and Disputes
These GTC are governed by French law. In case of a dispute, the parties agree to seek an amicable resolution before taking legal action. Failing this, the dispute will be submitted to the competent courts.
12. Contact
For any questions or further information, our customer service is available:
- By email: rudi.glisenti@hotmail.be
- By phone: 0475/93.73.45
- By mail: Rue du Pont de Wandre, 210 4020 Liège
By placing an order on the Site, the Customer accepts these General Terms and Conditions of Sale.